Privacy Policy
This Privacy Policy describes how Cascade Production ("Cascade Production," "we," "us," or "our"), operating the website at cascadeproduction.co and providing real estate video editing services (collectively, the "Service"), collects, uses, and protects your personal information.
1. Information We Collect
We may collect the following types of information:
- Contact information: Name, email address, phone number, and company name provided when you contact us or place an order.
- Property information: Listing addresses, MLS numbers, and property details provided for production purposes.
- Media assets: Photos, videos, and other files you submit to us for editing.
- Usage data: Basic analytics about how visitors interact with our website (page views, referrers, device type). No personally identifiable information is collected through analytics.
2. How We Use Your Information
We use your information only to:
- Deliver the services you have purchased.
- Communicate with you about your project, revisions, and deliverables.
- Send invoices and process payments.
- Improve our services based on aggregate usage patterns.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Asset Storage and Retention
Media assets you submit are stored securely during the production period. We retain completed project files for up to 60 days after final delivery, after which they may be deleted. If you require longer-term storage, please request this in writing.
4. Third-Party Services
We may use third-party tools for communication, file transfer, or payment processing. These services have their own privacy policies. We select partners who maintain reasonable data security standards.
5. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us at hello@cascadeproduction.co. We will respond within 30 days.
7. Cookies
Our website uses minimal cookies for basic functionality. We do not use advertising or tracking cookies. You may disable cookies in your browser settings without affecting access to our site.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.
10. Contact
For questions about this Privacy Policy, email us at hello@cascadeproduction.co.